Free delivery on orders over 5,000৳ — cash on delivery, anywhere in Bangladesh.

Shop policies

Terms & conditions

The plain rules for ordering from us. If anything here is unclear, call the counter and a person will explain it.

Last updated 26 September 2026

1. Who we are

This website is run by Lozbi Limited (“Lozbi”, “we”, “us”), a gadget shop at 476, 3rd Floor, Motalib Plaza, Hatirpool, Dhaka. You can reach us on 01336 88 11 55 or at support@lozbi.com.bd, Saturday to Thursday, 10:00am – 8:00pm.

By placing an order on this website you agree to these terms. They are written to sit alongside your rights under the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines 2021 of Bangladesh — nothing here takes those rights away.

2. Products and prices

  • Every product we list is sold as new and genuine, with the manufacturer's warranty where the product carries one. The warranty period, where known, is shown on the product page.
  • Prices are in Bangladeshi taka (৳) and include VAT where it applies. The delivery charge is shown separately at checkout before you place the order.
  • We check prices and stock carefully, but mistakes can happen. If an item was listed at a clearly wrong price, or has sold out by the time we confirm your order, we will call you before anything is sent and you can choose to continue at the correct price or cancel at no cost.
  • Product photos are for illustration. Colours can look slightly different on different screens.

3. Placing an order

  • When you place an order you receive an order number on screen, and by email if you gave us an address. This confirms we have received your order; it is not yet an acceptance.
  • We call or message you on the mobile number you gave to confirm the order before it is packed. If we cannot reach you after reasonable attempts, we may cancel the order.
  • We may decline an order that looks fraudulent, that asks for an unusual quantity for resale, or where the delivery details cannot be verified. If you have already paid, the full amount is refunded.

4. Payment

  • Cash on delivery — pay the rider in cash when the parcel arrives. Please check the parcel is sealed before paying.
  • bKash, Nagad or Rocket — send the order total to the merchant number shown at checkout and enter the Transaction ID. We verify every payment against our records before the order ships. Never share your PIN or OTP with anyone, including us; we will never ask for it.
  • Coupon codes apply only while they are valid, only to the orders they were issued for, and cannot be exchanged for cash. One code per order.

5. Delivery

  • We deliver anywhere in Bangladesh. The charge depends on whether the address is inside or outside Dhaka and is shown at checkout; orders above the free-delivery threshold shown on the site are delivered free.
  • In line with the Digital Commerce Operation Guidelines, we aim to deliver within 5 days inside Dhaka and within 10 days elsewhere after the order is confirmed. If we expect to miss that, we will tell you and you may cancel for a full refund.
  • Please be available at the number you gave on the delivery day. If a parcel is returned to us because nobody could receive it, we will contact you to arrange a second attempt; a further delivery charge may apply.

6. Returns, refunds and warranty

These are set out in full in our Return & refund policy, which forms part of these terms.

7. Reviews you send us

If you send a product review, you allow us to show it on this website with your first name. We read every review before it appears and may decline one that is abusive, off-topic, contains someone's personal details, or is not about the product. We never edit what a review says, and we never publish reviews we have not received.

8. Our responsibility

We are responsible for delivering what you ordered, as described, in working condition. We are not responsible for losses that were not a foreseeable result of our actions, or for damage caused by using a product against the manufacturer's instructions. Nothing in these terms limits our liability where the law does not allow it to be limited.

9. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.

10. Law and disputes

These terms are governed by the laws of Bangladesh. If something goes wrong, please call us first — most problems are solved in a single conversation. You also have the right to complain to the Directorate of National Consumer Rights Protection.