Free delivery on orders over 5,000৳ — cash on delivery, anywhere in Bangladesh.

Shop policies

Return & refund policy

Every unit is checked before it leaves the counter. If something is still not right, here is exactly what happens next.

Last updated 26 September 2026

1. Check it at the door

Please open the parcel in front of the rider if you can. If the product is damaged, the wrong item or missing something, you may refuse it on the spot — you pay nothing for it, and we will send the right item or cancel the order, as you prefer.

2. Faulty or not as described

  • Tell us within 7 days of delivery if a product is faulty, damaged in transit, or not as described on this website.
  • Call or WhatsApp 01336 88 11 55 with your order number and a photo or short video of the problem.
  • Once we have checked it, you choose: a replacement, a repair, or a full refund. We pay the delivery both ways.

3. Changed your mind

  • You can return an item you no longer want within 7 days of delivery, as long as it is unused, in its original sealed or undamaged box, with every accessory, manual and gift included.
  • For hygiene reasons, in-ear earbuds and earphones can be returned for a change of mind only if their seal has not been opened.
  • For a change-of-mind return, the delivery charges are not refunded, and you arrange or pay for the return trip. You are also welcome to bring it to the counter in person.

4. How refunds are paid

  • Once the returned item reaches us and is checked, we refund within 10 working days, in line with the Digital Commerce Operation Guidelines.
  • Payments made by bKash, Nagad or Rocket are refunded to the same wallet number. Cash-on-delivery orders are refunded by the mobile wallet of your choice, or in cash at the counter.
  • If we cancel an order you have already paid for — for example because an item sold out — you get the full amount back, including delivery.

5. Warranty

Products are covered by their manufacturer's warranty for the period shown on the product page. Keep your invoice — it is your proof of purchase. For a warranty claim, contact us with your order number; we handle the claim with the brand or its distributor for you, and tell you honestly if a fault is not covered (for example, water or drop damage).

6. Delivery charges

Delivery inside Dhaka and outside Dhaka is charged at the rates shown at checkout, and orders above the free-delivery threshold shown on the site are delivered free. The exact charge is always shown before you place the order.

7. Cancelling an order

You can cancel free of charge any time before the order is handed to the courier. Call or WhatsApp us with your order number. If you already paid, the full amount is refunded as above.