1. What we collect
- When you order: your name, mobile number, delivery address (division, district, area and street), and, if you give it, your email address and a note for the rider. For bKash, Nagad or Rocket payments, the Transaction ID you enter.
- When you sign up for stock alerts: your mobile number and, if you give it, your email address.
- When you write a review: your name, rating and review, and, if you give it, your mobile number — used only to check whether you bought the product, and never shown.
- When you check a serial number: the serial you type.
- Technical information: the internet address your request came from and your browser type, kept with orders and in security logs to prevent fraud and abuse.
We never ask for, receive or store a card number, a bKash, Nagad or Rocket PIN, or a one-time code (OTP). Please never share them with anyone.
2. Why we use it
- To confirm, pack, deliver and support your order, including calling or messaging you about it and emailing your invoice.
- To handle returns, refunds and warranty claims.
- To tell you when an item you asked about is back in stock — only if you signed up for it.
- To keep the shop secure and to prevent fraud.
- To meet our legal duties, such as keeping sales records.
3. Who can see it
- Our own staff, only as far as their job needs it.
- The courier delivering your parcel: your name, phone number and address.
- Our hosting and email providers, who store and send data on our behalf and may not use it for anything else.
- Authorities, when the law requires it.
We do not sell or rent your information, and we do not share it with advertisers.
4. Cookies and similar storage
Your cart, saved items, recent searches and language choice are kept in your own browser so the shop remembers them between visits; they are not sent to us until you place an order. If this site is set up to use Google Analytics or the Meta pixel, they measure visits and purchases in aggregate; until they are switched on, the site loads no third-party tracking at all. The AI shopping assistant, if you use it, sends your questions to our server and to the AI provider to answer them; please do not type personal or payment details into it.
5. How long we keep it
Order records are kept for as long as the law requires us to keep sales and tax records, and for the warranty period of what you bought. Stock-alert sign-ups are kept until you ask us to stop. Security logs are kept for a short time and then deleted.
6. Your choices
You can ask us at any time to show you what we hold about you, to correct it, or to delete it where we are not required to keep it. You can also ask to be removed from stock alerts. Call 01336 88 11 55 or email support@lozbi.com.bd from the number or address we have on file.
7. Keeping it safe
The site is served over an encrypted connection. Admin access is protected by individual logins with strong passwords, and every change made in the admin panel is logged.
8. Changes
If we change how we use your information, we will update this page. The date at the top shows when it last changed.
